Privacy Policy

Privacy Policy & Terms and Conditions

Quest Movement LLC

Effective Date: May 4, 2026

Quest Movement LLC ("we," "us," or "our") is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or services.

Information We Collect

We may collect the following types of information:

Personal Identifiers: Name, date of birth, address, phone number, and email address
Health Information: Information you provide when scheduling appointments or communicating with our office related to physical therapy services
Technical Data: IP address, browser type, device information, and pages visited on our website
Communications: Messages, inquiries, and correspondence submitted through our website or by phone

How Information Is Used

We use the information we collect to:

Schedule and manage appointments
Communicate with you regarding your care, billing, and administrative matters
Respond to inquiries and provide customer support
Improve our website and services
Comply with applicable laws and regulations

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors interact with our site.

What Are Cookies: Cookies are small text files placed on your device when you visit our website. They help us remember your preferences and understand site usage patterns.

Types of Cookies We Use:

Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
Analytics Cookies: Help us understand how visitors navigate our site so we can improve performance and content. We may use tools such as Google Analytics for this purpose.
Functional Cookies: Allow the website to remember choices you make to provide a more personalized experience.

Your Cookie Choices: Most web browsers allow you to control cookies through their settings. You may choose to disable cookies; however, doing so may affect the functionality of certain parts of our website.

We do not use cookies to track your activity across third-party websites or serve targeted advertising.

Text Messaging & Mobile Data Compliance

SMS Program Description

Quest Movement LLC uses SMS text messaging exclusively for care coordination purposes. This includes appointment reminders, administrative notifications, and billing-related communications. We do not send marketing or promotional text messages.

Opt-In

By providing your mobile phone number and checking the consent box on our website form, you agree to receive text messages from Quest Movement LLC related to your care and appointments. Consent to receive text messages is not a condition of receiving care or services.

Opt-Out

Reply STOP to opt out. Reply HELP for help. You may also contact our office directly to be removed from text message communications.

Message Frequency

Message frequency may vary.

Carrier Disclaimer

Message and data rates may apply. Quest Movement LLC is not responsible for any charges applied by your mobile carrier.

Age Restriction

SMS communications are intended for individuals 18 years of age or older. By providing your mobile number, you confirm that you are at least 18 years old.

Required Compliance Statement

All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.

Information Sharing

We do not sell or rent your personal information. We do not share mobile information with third parties for marketing purposes. We may share your information only in the following circumstances:

With service providers who assist in operating our practice, subject to confidentiality agreements
As required by law, court order, or governmental authority
To protect the rights, safety, or property of Quest Movement LLC, our patients, or the public

We handle all health information in accordance with applicable federal and state healthcare privacy laws.

Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to applicable legal requirements
Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, please contact us using the information provided at the end of this document.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. No method of transmission over the internet or electronic storage is completely secure; however, we take the protection of your information seriously and follow industry-standard practices.

Terms & Conditions of Use

These Terms & Conditions govern your use of the Quest Movement LLC website located at https://questmovementpt.com. By accessing or using our website, you agree to be bound by these terms.

Use Restrictions

You agree not to:

Use the website for any unlawful purpose
Attempt to gain unauthorized access to any portion of the website or its related systems
Transmit harmful, offensive, or disruptive content through any form or communication tool on the site
Reproduce, distribute, or exploit any content from the website without express written permission

Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Quest Movement LLC or its content providers and is protected by applicable intellectual property laws. Unauthorized use is prohibited.

Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only. Quest Movement LLC does not endorse, control, or assume responsibility for the content or privacy practices of any third-party sites. We encourage you to review the privacy policies of any external websites you visit.

Termination

We reserve the right to restrict or terminate access to our website at our sole discretion, without notice, for conduct that we believe violates these Terms & Conditions or is otherwise harmful to our practice, patients, or third parties.

Governing Law

These Terms & Conditions and Privacy Policy are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions. Any disputes arising from your use of this website shall be subject to the exclusive jurisdiction of the courts located in Pennsylvania.

Changes to Terms

We reserve the right to update this Privacy Policy and Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.

Contact Information

Quest Movement LLC 930 Red Rose Court, Suite 200A Lancaster, PA 17601 Phone: (717) 283-8637 Email: ericka@questmovementpt.com Website: https://questmovementpt.com

Business Hours: Monday: 7:00 AM – 7:00 PM Tuesday: 12:00 PM – 6:00 PM Wednesday: 7:00 AM – 1:00 PM Thursday: 7:00 AM – 7:00 PM Friday: 7:00 AM – 1:00 PM